COMPLAINTS PROCEDURE

“ Good communication and a professional approach to completing the job. ”

“ The whole team were first class and courteous. ”

“ Very responsive every time I called. ”

“ We would recommend your team highly. They were professional, polite and friendly. ”

“ Professional and friendly work to resolve any problems. ”

“ The service we received was very professional and we were kept well informed throughout the whole process.  ”

“ Installers were very good, nothing was too much trouble, as well as the maintenance visit which was swiftly responded to.  ”

“ Good communication throughout from all levels. Office staff very helpful and clear throughout. Didn’t panic when faced with unforeseen problems. ”

“ We are delighted with the gates. Michael and Darren did an amazing job. Very professional, very polite and a pleasure to deal with . I very rarely congratulate companies. Well done. ”

“ Very happy with the guys that did the gate work. They look great. Very professional, friendly and hardworking, please pass on my thanks and praise. ”

“ Thank you so much for sending Andy to see me today. What a decent man and so far, fingers crossed, he's done a grand job! ”

“ The quality of service was fantastic and they were a delight to have on site. They were un-intrusive and a really nice bunch as well as being very knowledgeable. ”

“ Very professional, very clean job. Always arrived on time. Absolutely delighted with the work. Perfect job. Ten out of ten. ”

“ I wanted to take this opportunity to thank you for the amazing help and support which you have provided to us all. You have been exceptionally knowledgeable, prompt and very responsive to all of our mad questions ”

“  I’d just like to thank you and your team for taking care of our gates so well during the past 22 years! We’ve rarely had problems but if we have they’ve always been sorted out swiftly. I’m sure we’ll be using you again in the future, but thanks for all your help. ”

“ I just wanted to take to time to write to you and let you know what a great team Michael, John and Chris are. It was a pleasure having them around for the week and to watch their craftsmanship and professionalism, always with a smile (with the exception of when Chris received an unwanted gift from a feathered friend from above!). It is a great comfort having the gates back in working order, and in better order than it's been for years! So a big thank you to the whole team, for a great job very well done. ”

“ The whole process from placing our order to handover was done very professionally. Changes to the spec were handled quickly and efficiently ”

“ I would like to pass my thanks to Gate-A-Mation for dealing with my stolen ‘zapper’ issue in such an exemplary and timely manner. The two ladies I spoke to at the office and the two installation guys who visited me this evening all provided excellent customer service and got my zappers reprogrammed within 12 hours of my mercy call. Customer service at its best - thanks so much ”

“ Gate is all fixed. Your guys were excellent. Thanks. ”