How Do You Repair?
How do you go about repairing gate systems?
Every gate systems is unique as it is made up from hundreds of alternative components that have many different, models, materials, types and styles, from dozens of different suppliers in each of the six main aspects of an installation.
This creates greater challenges than most people would expect. Simply knowing what has been installed and each item’s affect upon each other, the condition and suitability of each, its performance, setting and adjustment, its state, protection and durability are common considerations requiring investigation, before a repair can be attempted.
Identifying the fault is one thing, realising the most probable cause is usually even more important and this can lead to greater repairs or modification.
Why more important?
Without addressing the cause, the repair is at risk of failing again and the poorer or older or more worn a system is, the more chance repeat repairs will continue. So fixing the cause or reducing its chance of returning is always advised.
What is next?
How safe is the system? What are the chances and severity of causing injury or damage? What level of safety upgrade should be offered and should the system be used in its current state?
Why safety, there has been no reason for concern so far?
New rules, HSE guidelines and updated code-of-practise, are being enforced, following the tragic accidents of 2006 & 2010 involving young children. Since then, many more reported cases have and are being investigated with convictions including manslaughter now a fact.
Owners of powered gates are responsible for their continued safe use and may be liable for prosecution if they are unable to demonstrate adequate care and attention in regard to qualified product maintenance, following a reported incident or similar.
Is the repair and its associated costs worthwhile? How long is the system likely to last? Is this the best time to consider alternatives? And are foreseen changes likely to affect the performance or function of the system going forward?
How do you deal with all this?
The first thing we attempt to do, is to collate on-site data so that clear communications between us and our customer can both make sense and help justify the required course of action. We undertake a System Report, Safety Matrix, Worthiness and Status Evaluation. We identify the actual fault and investigate the cause, forwarding recommendations accordingly and in the following order of priority:
Reliability – Safety – Security – Convenience – Upgrade - Cosmetics
This list is ironically the opposite way round, most folk consider when looking to have a new system fitted. Little wonder why so many newer installations have problems sooner than expected.
Every day we start by collating very valuable and necessary information that protects owners and improves long term support efficiency!
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